1. Are your products suitable for all skin types?

Yes, our products are dermatologically tested and suitable for all skin types, including sensitive skin. Please refer to individual product descriptions for specific suitability.

2. Are your products natural or organic?

We use a blend of natural ingredients and safe science-backed actives. Detailed ingredients are listed on every product page.

3. Are your products cruelty-free ?

Yes, our entire range is cruelty-free and most products are vegan. Look for the symbols on individual product listings.

4. How do I choose the right product for my skin type?

Consult our product filters to find the best fit for your skin concerns and goals.

5. Can I use your products if I have acne or eczema?

Our formulations are gentle, but we recommend checking the ingredient list and consulting a dermatologist if you have a medical condition.

6. How long will my order take to arrive?

Orders are usually shipped within 24-48 hours and delivered within 3–7 working days depending on your location.

7. Do you offer free shipping?

Yes, we offer free shipping on all orders.

8. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email and SMS.

9. Can I change or cancel my order after placing it?

Orders cannot be modified or cancelled after placing them. Please contact our support team immediately.

10. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and wallet payments through the Payment Gateway.

11. Is Cash on Delivery (COD) available?

NO, COD facility is not available.

12. Do you offer returns or refunds?

Due to hygiene concerns, we do not accept returns once the product is opened. However, if the item is damaged or incorrect, please contact us within 48 hours of delivery and provide us the full package opening video (COMPULSORY).

13. How do I apply a discount or coupon code?

You can enter the code during checkout in the "Promo Code" field.

14. How often should I use the products?

Usage instructions are available on each product page and label. Most products are safe for daily use.

15. Can I use your products with other skincare brands?

Yes, our products are designed to blend into your existing routine. For best results, follow our recommended regimen.

16. Are your products safe during pregnancy or breastfeeding?

We recommend consulting your healthcare provider before using any skincare products during pregnancy.

17. Do I need to create an account to place an order?

YES, creating an account helps track your orders, manage addresses, and receive offers.

18. How do I contact customer support?

You can reach us at kysmaluxe@gmail.com, Monday–Saturday.

19. Where can I find product reviews?

Customer reviews are available on each product page below the description.

20. Do you offer gift wrapping or customized messages?

Yes, you can opt for gift wrapping at checkout and include a personalized message.